Protection of personal data

Principles of personal data processing

We consider personal data to be very sensitive information and we handle it accordingly. Please read our approach to privacy. If you do not agree with any point or have any questions, please contact us.

Personal data controller

The administrator of personal data is:

Spirit beads s.r.o.

Kunětická 2534/2, Prague 2

Tel.: +420728 432 396

E-mail: jarmilahromadkova@gmail.com

IČ: 27120830

The company is registered in the Commercial Register kept by the Municipal Court in Prague, section C, insert 97843.

Contact the person responsible for personal data protection: Jarmila Hromádková

Phone: +420728 432 396 (11:00 - 17:00)

E-mail: jarmilahromadkova@gmail.com

Purposes of processing

We process your personal data for the following purposes:

order fulfillment
settlement of complaints
answering your questions to our contact center
targeted offer of our goods and services
marketing events

Scope of processed data

We process only the necessary data so that we can offer you our quality goods and tailor-made services.

Name, surname
Address for sending the ordered goods
Billing address
Phone number
E-mail address
Purchase history
History of pages visited on the web
History of activities in e-mail campaigns

Recipients of personal data

We protect and care about your personal data and we will not sell it to anyone else! In order to be able to offer you the best content exactly to measure, we use quality third-party tools. These tools process some of your personal data - but solely for the purpose of targeted contact or to improve the quality of our services. The list is in the table below.

Name	Earth	Purpose of processing
Google	US	Behavior analysis on the web, online advertising in the Adwords network
Seznam.cz	CZ	Online advertising in the Sklik network
Smartsupp.com, sro	CZ	Online customer support, analysis of customer behavior
Heureka	CZ	Evaluation of satisfaction with the purchase
Samba.ai	CZ	Email marketing
Czech Post	CZ	Order forwarding
PPL	CZ	Dispatch of orders
Zasilkovna.cz	CZ	Dispatch of orders
Go Pay	CZ	Online card payment
Twisto	CZ	Online payment Twisto

Time of storage of personal data

We process your personal data only for the necessary time, which varies according to the purposes of processing:

Purpose of processing	Time of storage of personal data
Order processing	No later than 10 years from the end of the tax period in which the tax document was issued
Complaint handling	No later than 5 years from the end of the complaint procedure
Query from the contact center	No later than 60 days after answering the question
Targeted offer of goods and services	No later than 30 days from the withdrawal of consent
Marketing events	No later than 30 days from the withdrawal of consent

Cookies

We use "cookies" for the functionality of our website, which are small data files stored on your computer's disk. We use cookies in order to be able to put the goods in the basket and process your order, and also to be able to better understand how our website is used and to be able to optimize it. For example, cookies can tell us if you have visited our website in the past or if you are a new visitor. The cookies we use do not store any personal data in the sense of these conditions, nor do they otherwise collect information enabling the identification of a specific person, except for the IP address.

ATTENTION!

The rejection is stored in a cookie on your current computer or device. If you use more than one computer / device to access our services, you must enforce the ban on each of them (does not apply to unsubscribing from e-mail communication, it is tied to an e-mail and you only need to do it from one device). If you do not wish to accept cookies, you can delete all cookies from your computer's disk in the settings of your internet browser, block their receipt and you can also set you to be notified of this fact before saving each individual file. However, with cookies disabled, it is not possible to add goods to our cart in our e-shop and make a purchase, the site can only be viewed. For more information, search the chapter on cookies in the help of your internet browser:

Cookies for online advertising

Our company collects information about your use of our website through cookies for marketing purposes (the first time you visit our website, you have the option to refuse the use of cookies). If you do not refuse such processing, we will use the information obtained to analyse your behavior on our website and also to display specific advertisements for some of our products. We believe this feature is useful to you because we'll only show you ads or content that match your interests.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).

For complete information on the processing of your personal data, please visit: https://support.google.com/analytics/answer/6004245

Your rights

Your personal information is sensitive information and you have the right to know how we handle it. Feel free to contact us at any time if you need:

obtain a copy of your personal data - write to us and we will send you what data we have about you,
correct your personal data - you can correct your personal data after logging into your account (if you have registered), or write us what data we have wrong and we will ensure its change,
delete your personal data - if you do not want your personal data to be further processed, contact us and we will take care of it,
restrict the processing of your personal data - if you request a restriction on the processing of your personal data, let us know and we will arrange it,
revoke your consent to the processing of your personal data - if you want to revoke your consent to the processing of your personal data, please let us know.
object to the processing of your personal data. In the case of the processing of personal data for the purposes of direct marketing, the objection also applies to profiling. If you wish to exercise this right, please contact us.
file a complaint - our supervisory authority is the Office for Personal Data Protection, you can contact it at any time with your problem (however, we believe that it will not be necessary and that we will resolve all your possible complaints to your satisfaction together)